Frequently Asked
Questions

You can add extras like inside-oven cleaning, inside-fridge cleaning, interior window washing, laundry folding, and more. Add-ons can be selected during booking or by calling us before your scheduled visit.

Yes! Gift certificates are available in any amount and make a wonderful gift for new homeowners, new parents, or anyone who deserves a break. Contact us at hello@mountainsprings.co to purchase one.

We offer morning and afternoon arrival windows. You'll receive a confirmation email and a reminder the day before. Our team will let you know when they're on the way so you're never left waiting.

Absolutely. You can specify which rooms to include or exclude during booking, or add a note in your customer profile. You're only charged for what you need.

No — most of our customers aren't home during their cleaning. You can leave a key, use a lockbox, or provide entry instructions. Your home is in trusted, insured hands.

Yes, we offer commercial cleaning for small offices and business spaces. Reach out for a custom quote based on your square footage and frequency needs.

We love pets! Please note any animals in your home during booking so we can be prepared. For safety, we ask that pets are secured during the cleaning if possible.

Yes — our team arrives fully equipped with professional-grade cleaning products and tools. If you prefer we use your own supplies, just let us know in your booking notes.

Our standard clean covers kitchens (surfaces, sink, stovetop, exterior of appliances), all bathrooms (toilet, tub, shower, sink, mirrors), bedrooms and living areas (dusting, vacuuming, mopping). View our full checklist →

We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations (under 24 hours) may incur a small fee. Recurring customers can skip or pause their plan anytime with no penalty.

All of our cleaners are W-2 employees — not contractors. They go through a rigorous hiring process, background checks, and paid training before entering any home.

We use Stripe for all payment processing — your card data is encrypted and never stored on our servers. Our website uses SSL encryption throughout.

We currently serve the greater Las Vegas valley including Henderson, Summerlin, Centennial Hills, and surrounding neighborhoods. Enter your zip code during booking to confirm service availability in your area.

If you're not satisfied with any area we cleaned, let us know within 24 hours and we'll come back to re-clean it — completely free. No hassle, no questions asked.

We offer post-construction clean-ups as a specialty service. Due to the level of dust and debris involved, these are quoted separately from standard cleans. Contact us for a custom estimate.

Yes — every team member undergoes a thorough background check before their first day. Your safety and peace of mind is our top priority.

We offer eco-friendly, non-toxic cleaning product options upon request — great for homes with young children, pets, or sensitivities. Just select the "green clean" option when booking.

Mountain Springs Cleaning carries full general liability insurance and workers' compensation coverage. You're protected in the unlikely event of damage or injury on the job.

We treat your home with the greatest care. In the rare event something is damaged, please contact us within 48 hours. We'll work with you promptly to resolve it, including filing an insurance claim if needed.

We believe that happy, well-compensated employees do better work. Paying living wages reduces turnover, attracts skilled professionals, and means your home gets cleaned by someone who genuinely cares about the job.

We're proud supporters of living-wage employment. Organizations like MIT Living Wage Calculator and local business coalitions can help you find other employers committed to fair wages in our region.

Our team members have the right to organize, and we actively support a workplace culture of open communication, fair treatment, and mutual respect. We believe workers deserve a strong voice in the companies they help build.